Attended VS Unattended RPA | What are the Differences?

Attended VS Unattended RPA
17 Feb 2023


Robotic Process Automation (RPA) impacted almost every industry in the way they function. Most businesses from multiple industries are harnessing the unmatched advantages of RPA bots. 

Be it automating back-office or front-office tasks, these RPA bots can automate and can interact with different apps even without hindering their core functions at the user interface. And this is the reason why RPA witnessed its fast adoption rate in many industries. 

As per the HFS research, the robotic process automation for Insurance, retails, energy, healthcare, manufacturing, and banking and financial sector is 38%, 36%, 30%, 30%, 28%, and 24% respectively. 

Robotic Process Automation functions mainly on two different models to cater to the diversified needs of the business – Attended and Unattended RPA. To help you understand these two models we will discuss each of them in terms of how they function. 

An Introduction to Attended RPA 

As the name suggests, attended automation of RPA functions under human supervision. And this is the reason why it’s the best option for performing fragmented or small tasks. 

In this, users need to provide complete details related to credentials to log into the system. Once the right input is given, attended automation then works and fills in the requisite details, attaches required details, and also submits detailed reports on behalf of users. 

Attended automation is the best option, especially for front-office activities. You can automate your entire process by leveraging the potential advantages of these bots. Since this model of automation functions directly with human supervision, your staff can use it as their virtual assistant on their desktop. 

It helps your employees complete their day-to-day tasks easily and efficiently. With this automation, you can avail yourself of real-time guidance for optimizing various repetitive tasks, boosting productivity, and enhancing work quality. Meanwhile, these bots should be able to complete every task before staff moves to do certain other activities. 

Advantages of Attended RPA 

Now, let’s take a look at certain advantages of Attended RPA.

1. Boost Efficiency

As we already mentioned, Attended RPA works most effectively in assisting employees to complete their day-to-day tasks efficiently. Thus, it works great when it comes to minimizing the time spent on completing tasks manually. Attended bots can automate the entire process of populating forms and also performing those repetitive tasks. 

 2. Data Governance and Compliance

If you run a business, you may be aware of the importance of government rules and regulations. In case of violation of any rules and regulations causes serious damage to the reputation of your organization and thus, can also hinder the growth of your business. So, it’s necessary to take care of all of this. 

You can use the Attended RPA to avoid any situation like this one. It works effectively in recommending statements for agents to speak and also can pause recording, especially when some sensitive information is provided. 

This is quite necessary for many call center businesses. 

3. Enhance Client Satisfaction

Improving client satisfaction is one of the ultimate goals of every organization. So, the best thing about Attended RPA is that it helps businesses in matching the expectation level of their client as well. 

By leveraging automation, your employees can focus on customers rather than being involved in dealing with complicated paperwork. Attended RPA is capable of updating customer records. Besides, it also updates various other important notes for agents.  

4. Easy to Set Up

Another advantage of Attended RPA is that one can easily set up and deploy it. Once set up correctly, it enables your team to stay entirely focused on those things that matter most.

5. Increase ROI

You can make your business successful only by increasing ROI. Implementing Attended RPA helps your business save time and focus on things that increase ROI. 

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An Introduction to Unattended RPA 

Unattended RPA, on the other hand, works opposite to attended automation. It doesn’t require any human intervention to interact with multiple software and also executive operations. These bots are apt to function on pre-set schedules and with various predetermined rules and regulations. 

These bots function independently and can handle even various complicated tasks most efficiently. Attended RPA bots can communicate with your employees directly. It can ask any questions or other related things. 

For instance, if we talk about an example of the way vendor invoice processing works. You need to understand that these RPA bots tend to follow certain instructions of various predetermined workflows and enable bots to manage vendor invoices. 

Apart from this, those Unattended RPA bots can read emails and save those attached invoices to any local system for various vendor invoices. These bots can perform any such task without human intervention whenever you need it. 

Advantages of Unattended RPA 

Unattended RPA includes various advantages to help your organization grow. Some of these advantages are;

1. Remote Access:

The major advantage of using Unattended RPA bots is that they can run on different workstations, the cloud, or also on various private servers. It reflects that administrators can get the flexibility to access the interface of the unattended bots even remotely. It helps them view, observe, execute, monitor, audit, report, and modify in real time. 

 2. Minimize Operation Cost:

Another advantage of this unattended RPA automation is it’s the most appropriate option for minimizing the operation cost of your business. These are capable of improving productivity, compliance, removing errors, and also those of various manual, repetitive tasks, which are responsible for increasing the operation cost of your business.

3. Execute Task Seamlessly:

The next advantage of an Unattended RPA bot is that it helps you seamlessly execute your day-to-day business tasks. Of course, these bots don’t need any human intervention to function. 

Meanwhile, administrators can oversee various activities in real-time, including auditing, reporting, and monitoring. It indicates that your staff can concentrate on tasks that add more value to your business. Your staff can find the option to analyze and progress as required.

4. Higher Capacity:

Last but not least, Unattended bots are known for having higher capability. And this is the reason why it’s useful for multiple sectors that need 24/7 operations uninterruptedly. It ensures accurate work and thus is the best option for different industries such as hospitality, healthcare, telecommunications, and others. 

Major Differences between Attended and Unattended RPA 

Differences between Attended and Unattended RPA

Final Words 

So, which is the right option between Attended and Unattended RPA for your business? 

Are you still facing a question like this one? Well, you need to analyze your business needs. It will help you find the most suitable option for your business. You should understand both Attended and Unattended RPA bots play a crucial role in an RPA deployment. They work effectively in streamlining the entire process of your business and thus help you work more productively while achieving your business goal.   

Related Readings:

Microsoft Power Automate Licensing for Attended RPA and Unattended RPA

Difference Between Power Automate Cloud and Power Automate Desktop

Veelead Solution has 10+ years of experience in offering results-driven Microsoft solutions centering on automation. We will be able to deliver your exact goals and for your enterprise to enjoy most if not all the perks of DPA and RPA mentioned here. Schedule a free consultation.

Categories: Microsoft Power Platform