Customer Service Made
Efficient and Personal

MICROSOFT Dynamics 365 Customer Service

Microsoft 365 Dynamics for Customer Service comes with a wide range of dynamic features that allow your team to become more competent and efficient. With its automated case management and easy-to-use dashboards, it has everything in it to provide your company with a competitive advantage. At Veelead, we understand that a one-size-fits-all approach doesn’t work well with software implementation and usage. With our Dynamics 365 customer service support solution, we ensure that the dead weight of unnecessary features is removed and the required features are made more powerful through careful structuring.

OUR DYNAMICS 365 Customer Service

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CONSULTING

As an authorized Dynamics 365 customer service channel partner, we come with a deep understanding of the platform like few others do. We leverage our expertise in the software product to help you create a customer service portal and team that work in tandem to create the best customer experience for users interacting with your brand.

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IMPLEMENTING

With Dynamics 365 customer service implementation, we will ensure the smooth running of your customer service unit. As a company that understands the nuances of customer service and how it can make or break a brand, we can implement Dynamics 365 for customer service in your systems and train your team to make the most of it.

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CUSTOMIZATION

With our team of Dynamics 365 customer service customization experts, we can create add-on plugins and applications that can truly enhance your team’s customer service capabilities. We understand your requirements on a deeper level that will allow us to create a customer service system that can make your team’s job easy, fast, and efficient.

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SUPPORT

We understand that uninterrupted customer service adds value to customer retention in a significant way. That is why, with our support and maintenance services for Dynamics 365 for customer service, we ensure that you face little to no downtime while maintaining your systems and all your queries are addressed at the earliest.

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Dynamics 365 Customer Services - Key Features

Self-Service Capabilities

Dynamics 365 for customer service allows you to create a customized and powerful self-service portal for all your customers – this empowers your customers to search for answers and get support in a short notice. The platform allows you to create a portal with a searchable knowledge base and peer-to-peer options.

Agent Enablement

Dynamics 365 customer service works to capture any and all customer interaction with your brand and directly relay the information to your agents. The platform then provides your agents with the next-best-action based on context and data. This will guide your team, in real-time, with supporting data and information.

Omni Channel Capabilities

Exceptional customer service begins with providing users with a unified experience across all the channels they are using. Dynamics 365 for customer service equips your team with the necessary tools to bring about a 360-degree view of the customer, including historical interactions, preferences, and other information.

Unified Interface 

Create a unified and easy-to-use interface that can help your team stay up-to-date with all the necessary information about your brand’s customers on-the-go. Dynamics 365 for Customer Service allows your agents to stay on top of information like scripting, entitlements, and recommendations, making them more reliable for your customers.

Data Analytics

Customer interaction is smoothest when your team is equipped with real-time data that can positively impact the experience the customers have with your brand. Dynamics 365 customer service solutions allow your customers to pull insights from various sources, including social, to identify trends and anticipate opportunities to improve your ROI.

Add-on Applications

With the right implementation partner, you can tweak and enhance your Dynamics 365 platform to make the job of your team easier and more efficient. You can also stay on top of the network of agents you manage with ease, from a master dashboard that gives you an overview of everything happening in your team.

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